Introduction 

This policy exists to act as a source of information as well as setting out the responsibilities of the Directors and all those that work for Stewart Oliver Limited registered in England and Wales. Reg’d office address: 6 The Minories, Birmingham, B4 6AG Reg’d company number: 5964377. 

This policy is reviewed annually and any necessary changes made at that time. 

Statement 

Your privacy is important to us which is why we will always respect your data and never sell it to third parties. 

This privacy policy explains how we use any personal information we collect about you when you use our website and through your transactions with us. By continuing to use our website you agree to us providing the information you have requested and confirm that you have read and agree to the use of your information as set out in our privacy policy. 

Stewart Oliver is a Letting and Estate agent in Birmingham, England. 

Stewart Oliver is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy. 

Stewart Oliver complies with all of the principles relating to the processing of personal data within the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 18). 

Summary of how we use your data 

Stewart Oliver is an independently owned business which places obligations on them relating to the means and purposes of the processing of your data. Stewart Oliver use your personal data to deliver services to you, to send you information about properties and property related services you may request of us or that we think will be of interest to you, also to conduct searches about your identity, your current and past residency addresses, and your right to live in the UK and credit history to meet applicable laws and to provide a recommendation to Landlord clients, on your suitability as a tenant. Information about you is shared with partners as described in this policy who have undertaken to hold your personal data in compliance with applicable laws. 

Where Stewart Oliver relies on your consent for direct marketing purposes, you can withdraw this consent at any time. 

What information do we collect about you and why? 

We collect information about you when you register with us to use our services. We also collect information when you voluntarily complete customer surveys and provide feedback. Website usage information is collected using cookies. We do not record telephone conversations. 

When you contact us, book a valuation, request property details, or register an interest in the services we provide, we need to know your name, postal address, email address, and contact telephone number. 

We gather this information to allow us to process your registration and any valuation or viewing bookings you make for a property. The relevant information is then used by us, our agents, data processors and sub–contractors to provide any services requested by you and to communicate with

you on any matter relating to the provision of the service in general. Data processors help us to improve the service we provide to our customers through solutions which empower us to deliver exceptional experiences. 

Legitimate business interests 

Under data protection laws we have a number of lawful basis where we can use (or process) your personal information. One of those basis is called ‘legitimate business interests‘. 

Legitimate interests are a flexible basis upon which the law permits the processing of an individuals personal data. To determine whether we have a legitimate interest in processing your data, we balance the needs and benefits to us against the risks and benefits for you of us processing your data. This balancing is performed as objectively as possible by our privacy team. You are able to object to our processing and we shall consider the extent to which this affects whether we have legitimate interest. 

When you provide your personal details to us we use your information for our legitimate business interests to carry out our service provision to enable property related transactions. Before doing this we will also carefully consider and balance any potential impact on you and your rights. 

Text and whatsapp messaging 

We may use text and the whatsapp service to provide information, confirmation of appointments and a way of communicating or sending data. 

Text and whatsapp process the personal information, that Stewart Oliver collects with consent as a number of data sets from all users of the service. These include:

• Phone number 
• Device ID 
• Location 
• Transaction ata 
• Product interaction 
• User identifiers 

How we will use the information about you? 

To comply with our legal and regulatory obligations. 

To perform a contract with you or to take steps at your request before entering into a contract. 

To fulfil our legitimate business interest, we use your personal data in order to deploy and develop our products and services, to improve our risk management, and to defend our legal rights. 

We collect personal information about you to provide you with the service you have requested and, if you agree, to email you about other products and services we think may be of interest to you. 

We use your information collected from the website to personalise your repeat visits. 

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. 

Stewart Oliver will not share your information for marketing purposes with companies outside Stewart Oliver, without your permission. 

By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and our website, so that you are aware of the information we collect and how we use it at all times.

If you have consented to receive marketing, you may opt out at any time. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact us at admin@stewartoliver.com. 

How we protect your information 

All personal data is stored securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 18) 

The internet is not a secure medium. We use the most up to date technology to protect the information you give us. We also keep your information confidential. The internal procedures of Stewart Oliver cover the storage, access and disclosure of your information. 

Owing to the global nature of the internet, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place, however we have taken the steps outlined above to try to improve the security of your information. 

How long we retain your information 

Personal data will only be retained as long as necessary for the purposes of processing. However, the retention periods can differ based on the purpose the data was provided, the requirements of the business, and the lawful basis for processing. 

Within our business activities there are some legal and legitimate interest requirements that apply to the retention of personal data, the maximum retention period is 7 years from the date the transaction concluded. 

Your data protection rights 

You have the following rights: 

A right to be informed about our collection and use of personal information; 

A right of access to the personal information we hold about you, we may charge a fee for this service; 

A right to rectification if any personal information we hold about you is inaccurate or incomplete; 

A right to ask us to delete any personal information held about you, under certain conditions unless we are obliged to retain the information for other legal reasons; 

A right to restrict or prevent the processing of your personal information, under certain conditions; 

A right to data portability, under certain conditions (obtaining a copy of your data to re–use with another service or organisation); 

A right to object to the use of your data for particular purposes, under certain conditions. 

If this business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed onto the new owners of the business. 

Cookies 

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. 

For further info, visit allaboutcookies.org.

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

Other Websites 

Our website contains links to other websites. This privacy policy only applies to our website so please read other websites own privacy policies. 

Changes to our privacy policy 

We keep our privacy policy under regular review, and we will place any updates on our web page. Last updated February 2026. 

How to contact us 

We can be contacted at: 

Stewart Oliver Property, 6 The Minories, Birmingham, B4 6AG, 0121 236 3666, admin@stewartoliver.com 

Complaints 

We operate under the code of practice set out by the PRS and form part of their redress scheme. Any complaint into the business will be managed via our complaints procedure. 

If you remain dissatisfied then you have the right to lodge a complaint with a supervisory authority, for UK data protection issues this is: The Information Commissioners Office (ICO) Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.